Apart from a few exceptions, we ship worldwide! Shipping is calculated when you view your shopping cart, based on your country. Click on “Calculate Shipping” at the bottom of the cart page and choose the option you require.
All orders are dispatched from the UK by Royal Mail. Please contact us if you require courier shipping or a bulk order.
Shipping Delays During the Coronavirus Period
We are continuing to process and dispatch orders as normal during the Coronavirus period. However, the local UK postal system operated by Royal Mail and most international postal services are suffering from staff shortages resulting in a backlog of mail which is causing delays. In addition, you will potentially see further delays at your local Customs inspections.
Therefore we are suggesting all customers an additional 7 days to the estimates below to give you an expected delivery time. Canadian customers please allow up to 2 weeks extra due to the extreme backlog there.
Orders sent to UK customers will normally take 2-5 working days depending on whether you choose 1st or 2nd class postage. The latest daily Royal Mail service updates are here under the section titled ‘Royal Mail Logistics Network and Processing Report’.
International orders are sent by Airmail and will normally take 5-21 days to arrive depending on local customs clearance. The latest Royal Mail International service updates are here.
Under the Distance Selling Regulations unused items can be returned within 14 days for a refund. Please contact us for a returns authorisation number and the correct returns address.
VAT for EU Customers
All orders are sent by Airmail from the UK. Due to the UK leaving the EU on 1 January 2021 some orders sent to EU customers will become liable for VAT when they arrive in your EU country. Many EU countries currently have an exemption from VAT for goods below a certain value, which applies to packages arriving in your country before 1 July 2021. Orders that are valued below this exemption level will not be liable for VAT collection. Below is a table with the VAT exemption thresholds for each EU country. If your total order value is below the threshold amount shown then in theory you should not have to pay any VAT if your order arrives in your country before 1 July 2021. For packages arriving after 1 July 2021 all exemptions are removed and all packages will be liable for VAT and possibly a processing fee at your local customs centre. You can pre-pay your VAT for faster customs processing by waiting until after 1 July 2021 and then purchasing through our Ionic Industries eBay store here.
|Country||VAT Exemption Threshold until 1/7/2021|
30 Leva (approximately €15)
160 Kuna (approximately €21)
80 kr. (€10.70)
€0 (no exemption)
€0 (no exemption)
€22 (VAT amounts of under €10 are not collected)
0 kr (no exemption)
Information in the table above is for your convenience only. Checked on 22/12/2020. Errors and omissions excepted. See official EU information for details. Valid only until 1/7/2021
If you live in an EU country with a low VAT exemption threshold you could have your order delivered to someone you know in another EU country with a higher threshold. For example, if you live in Sweden (€0 threshold) but have a friend, relative or colleague who lives in Finland (€22 threshold) you could have your order delivered to them to avoid paying VAT and any VAT collection charge. If you are ordering several items and the total is over the threshold you could also split your order into two or more separate orders, each below the threshold. Remember that postage cost is also included in the total by some countries. Rules change on 1/7/2021 and all packages will then be liable for VAT payment at your border. You can pre-pay your VAT for faster customs processing by waiting until after 1 July 2021 and then purchasing through our Ionic Industries eBay store here.