Apart from a few exceptions, we ship worldwide! Shipping is calculated when you view your shopping cart, based on your country. Click on “Calculate Shipping” at the bottom of the cart page and choose the option you require.
All orders are dispatched from the UK by Royal Mail. Please contact us if you require courier shipping or a bulk order.
Shipping Delays During the Coronavirus Period
We are continuing to process and dispatch orders as normal during the Coronavirus period. However, the local UK postal system operated by Royal Mail and most international postal services are suffering from staff shortages resulting in a backlog of mail which is causing delays. In addition, you will potentially see further delays at your local Customs inspections.
Therefore we are suggesting all customers add an additional 7 days to the estimates below to give you an expected delivery time.
Orders sent to UK customers will normally take 2-5 working days depending on whether you choose 1st or 2nd class postage. The latest daily Royal Mail service updates are here under the section titled ‘Royal Mail Logistics Network and Processing Report’.
International orders are sent by Airmail and will normally take 7-28 days to arrive depending on local customs clearance. The latest Royal Mail International service updates are here.
Under the Distance Selling Regulations unused items can be returned within 14 days for a refund. Please contact us for a returns authorisation number and the correct returns address.
VAT for EU Customers
All orders are sent by Airmail from the UK. Due to the UK leaving the EU on 1 January 2021 orders sent to EU customers are liable for VAT/sales tax/import tax when they arrive in your EU country. All packages will be liable for VAT and possibly a processing fee added by your local postal service. You can pre-pay your VAT for faster customs processing by purchasing through our Ionic Industries eBay store here.
See official EU information for details about importing goods.