Shipping & Returns

We ship all our products except Lithium batteries to most countries worldwide. Shipping is calculated when you view your shopping basket, based on your country. Click on “Calculate Shipping” in the totals section of the basket page and choose the option you require.

All orders are dispatched from the UK by Royal Mail. Please contact us if you require courier shipping or a bulk order.

Lithium-ion (Li-ion) batteries can only be sent within the UK due to courier restrictions. If you need a Li-ion battery and live outside the UK you can use the Ebay link within the battery description page to find a seller within your own country. Alternatively, if you have a friend, relative or colleague within the UK who you will be seeing soon we can send it to them.

Delivery Estimates

Orders sent to UK customers will normally take 1-5 working days depending on whether you choose 1st or 2nd class postage. The latest daily Royal Mail service updates are here under the section titled ‘Royal Mail Logistics Network and Processing Report’.

International orders are sent by Airmail and will normally take 7-28 days to arrive depending on local customs clearance. The latest Royal Mail International service updates are here.


Under the Distance Selling Regulations unused items can be returned within 14 days for a refund. Please contact us for a returns authorisation number and the correct returns address.

If there is a performance issue or apparent fault with your item please see our Customer Support page for some quick solutions to common issues. Please contact us if there are any further issues.


Please note that as an eBay partner we may receive a small commission if you make a purchase. This does not change the price you pay.

VAT for EU Customers

All orders are sent by Airmail from the UK. All orders sent to EU customers are liable for VAT/IVA/TVA/import tax when they arrive in your EU country. All packages will be liable for this tax and possibly a processing fee added by your local postal service. You can pre-pay your VAT for faster customs processing by purchasing through our Ionic Industries eBay store where there will be no further tax or import fees to pay when your order arrives in your country.

See official EU information for details about importing goods.

39 thoughts on “Shipping & Returns

  1. Hi,

    Can you ship to Malaysia?


    1. Yes we offer shipping to Malaysia. Customs delays mean that it might take 3 to 4 weeks to arrive.

  2. Can i order the charger unit type 3756 Braun Oral-B electric toothbush.
    N2820 Made in Germany F 239 58344

    1. Hi Anthony, You should be able to find a replacement charging unit for your toothbrush through our Oral-B chargers page here. A 3757 charger will work with your Type 3756 toothbrush.

      1. Can I shop from turkey ???

        1. Sorry, we are not currently delivering orders to Turkey due to many packages getting lost. If you have a friend, relative or colleague in another country who you will be seeing soon we can send it to them instead.

  3. What do you mean you suspend orders? I am in Canada and need a battery for my HX9340.. Is it easier if I purchase from the US. I do not want to pay a lot for customs. Thanks.

    1. Sometimes when delays are long we remove Canada from the list of countries we ship to and you won’t be able to place an order. Aside from that, we don’t send the Li-ion battery for your 9340 outside the UK anyway, due to shipping restrictions. We have links to sellers who can send them to Canada on the product page here.

  4. Hi I live in Australia any problems with postage from UK? I need a battery for my Philips Sonicare Diamond Head toothbrush model No. 9360

    1. Hi June, We ship orders to Australia every week. However, Lithium batteries like those for your DiamondClean cannot currently be sent outside the UK due to courier restrictions. We have links to sellers who can send them to Australia on the product page here.

  5. Can you use a cheaper shipping way to Italy than the royal air mail?

    1. Our Airmail shipping is already the cheapest option, unless you are looking at Li-ion batteries. We don’t currently send Li-ion batteries outside the UK due to courier restrictions.

  6. Hello.
    So I understand that you don’t ship Li-Ion batteries outside UK due to regulations.
    What about Ni-Mh? Are these ok to be shipped internationally? I’m interested in your NiMH 49mm x 14mm Braun Toothbrush Battery.
    Thank you.

    1. Yes all our Ni-MH batteries can be shipped internationally. Shipping cost will be shown once you’ve added the batteries you require to your shopping cart.

      1. Got it, thank you!

  7. Hello. I found very useful your guide. Thanks. What battery type does it need to model # 3761 by Oral-B Braun? I want to buy one. Can you ship to Colombia (South America)?

    1. The Type 3761 toothbrush from Braun Oral B is a v2 Triumph model. You can use our Triumph v2 battery replacement guide to help you open it for battery details.
      We are not currently shipping to Colombia unfortunately.

  8. Hello, i didn’t find the price for shipping to Russia. Is it possible? I need an accum for oral-b 3738

    1. Hi, Yes we ship to Russia. The shipping price will be displayed after you add a battery to the shopping cart. Then you can change the country in the cart to Russia.
      For your Oral B type 3738 you will need a 17mm diameter battery with an offset negative solder tag. Your original battery will be either 42mm long or 49mm long. Please open up your toothbrush to measure the length before ordering.

  9. I live in Vietnam, where can I buy for convenience?

    1. We can send orders to Vietnam so place your order through our secure online shop here.

  10. Hi,

    Can you ship to Greece the Ni-MH battery?


    1. Yes we are currently shipping to Greece.

  11. Hi
    I need a battery for my 3757 oral B toothbrush
    wich model should order?
    I’m living in France

    1. The Type 3757 is a toothbrush charger not a toothbrush.
      What is the 4-digit Type number marked on your toothbrush? You can then use the correct battery replacement guide for your toothbrush type.

  12. Hi Can you ship a replacement battery to Canada?
    It is for the Oral B Braun (3756).

    1. Yes we can send these batteries to Canada. Just select your country from the list after adding the battery to the shopping cart. Check out our 3756 toothbrush battery replacement guide for details on replacing the battery and upgrade options.

  13. Hi, how much is shipping to Spain? Two batteries for 3765 tooth brush

    1. The shipping costs will display after you add the items to the shopping cart. For your Type 3765 toothbrushes you need our 49mm x 14mm Li-ion 3.7V Toothbrush Battery. Unfortunately we cannot currently send these outside the UK, but you can find a seller who can send to Spain through our Ebay link here.

      1. Thanks, I asked the seller about this model but they didn’t answer…

        1. Sellers won’t know every model that their batteries are compatible with. As long as the battery is Li-ion 3.7V and is the same dimensions and similar capacity to our battery it should work with your 3765.

  14. Hello. Will you send me a Ni-MH Replacement Toothbrush Battery to Latvia?
    And what is the best GP or FDK?

    1. Hello Peteris, Yes we send Ni-MH batteries to Latvia. We have sent you a separate email about the difference between the batteries.

  15. Hi can check if there is shipping to singapore?
    My cart does not allow me to calculate the shipping cost it says:
    No shipping options were found for Singapore,

    1. Certain products such as Li-ion batteries cannot be sent outside the UK. See the battery description for other purchasing options.

  16. Hello can you ship to Luxemburg
    thank you

    1. Yes we send most items to Luxembourg. However, Li-ion batteries cannot currently be sent outside the UK.

  17. Jag hittar inte detta batteri, 49mm x 14mm Li-ion Toothbrush & Shaver Battery – Pins? För oral-b 3765. Skulle ni kunna skicka en länk, där jag kan beställa ifrån Sweden?

    Mvh Bengt Gustafsson

    1. Hey Bengt, yes you can buy a Li-ion battery compatible with your Oral-B Type 3765 toothbrush with shipping to Sweden through Ebay here.

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