Shipping & Returns

With a few exceptions, we ship worldwide! Shipping is calculated when you view your shopping cart, based on your country. Click on “Calculate Shipping” at the bottom of the cart page and choose the cheapest available option.

All orders are dispatched from the UK by Royal Mail. Please contact us if you require courier shipping or a bulk order.

UK orders will take 2-5 working days and international orders will take 1-3 weeks depending on local customs clearance.

Sometimes we suspend shipping to Canada due to long delays on packages clearing Canadian customs.

Under the Distance Selling Regulations unused items can be returned within 14 days for a refund. Please contact us for a returns authorisation number and the correct returns address.

10 thoughts on “Shipping & Returns

  1. Hi,

    Can you ship to Malaysia?


    1. Yes we offer shipping to Malaysia. Customs delays mean that it might take 3 to 4 weeks to arrive.

  2. Can i order the charger unit type 3756 Braun Oral-B electric toothbush.
    N2820 Made in Germany F 239 58344

    1. Hi Anthony, You should be able to find a replacement charging unit for your toothbrush through our Oral-B chargers page here. A 3757 charger will work with your Type 3756 toothbrush.

  3. What do you mean you suspend orders? I am in Canada and need a battery for my HX9340.. Is it easier if I purchase from the US. I do not want to pay a lot for customs. Thanks.

    1. Sometimes we stop shipping to Canada and you won’t be able to place an order. Aside from that, we don’t send the Li-ion battery for your 9340 outside the UK anyway, due to shipping restrictions. You can order these with shipping to Canada from another seller here.

  4. Hi I live in Australia any problems with postage from UK? I need a battery for my Philips Sonicare Diamond Head toothbrush model No. 9360

    1. Hi June, We ship orders to Australia every week. However, Lithium batteries like those for your DiamondClean cannot currently be sent outside the UK due to courier restrictions.

  5. Can you use a cheaper shipping way to Italy than the royal air mail?

    1. Our Airmail shipping is already the cheapest option, unless you are looking at Li-ion batteries. We don’t currently send Li-ion batteries outside the UK due to courier restrictions.

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